Cancellation & Reschedule Policy

Cancellation & Reschedule Policy

We understand that schedules can change on short notice as do our customers’ needs. We try to be as flexible as possible, but this can cause our technicians to lose valuable jobs. Fees apply to in-home services only.

Cancellation Policy

Cancellation Type
Non-Member Fee
Member Fee

24-hours after booking

$25

None

Within 24 hours before the service window

$50

None

Within 3 hours before the service window

Full Service Cost

$25

No show upon technician’s arrival

Full Service Cost

Full Service Cost

24-hours after booking

Non-Member Fee
Member Fee

$25

None

Within 24 hours before the service window

Non-Member Fee
Member Fee

$50

None

Within 3 hours before the service window

Non-Member Fee
Member Fee

Full Service Cost

$25

No show upon technician’s arrival

Non-Member Fee
Member Fee

Full Service Cost

Full Service Cost

Reschedule Policy

  • You may reschedule a confirmed appointment up to 3 hours prior to the appointment time at no charge.
  • A $25 service fee will be applied to appointments rescheduled within 3 hours of the appointment time.