The manufacturer of your smart thermostat should provide detailed information on this. You'll need to power off your system and remove the cover from your current thermostat and inspect the wiring to determine compatibility.
How discounts work
Home
Smart Thermostat Installation and Setup
Starting at
$
99.00
- Provide assessment of the installation area
- Install smart thermostat
- Connect device to existing WiFi network and perform first-time set up
- Install and set up mobile app
- Demonstrate commonly used features
- Please note: A functioning thermostat is required at the installation area
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Frequently Asked Questions
How do I know if my smart thermostat is compatible with my heating/cooling system?
What is a C wire?
A C wire is a wire that's dedicated to delivering constant power to your thermostat. Most smart thermostats can charge their built-in battery using your system’s heating and cooling wires, but in a small number of situations you may need a C wire for consistent power to your thermostat. HelloTech does not provide HVAC services, so you'll need to consult with an HVAC specialist.
What else should I be aware of?
The most important thing to know is that most smart thermostats are not compatible with high voltage systems. Common indications of high voltage systems include terminals listed as L1 or L2, a warning label or a label reading 110V/120V/240V on the back plate of your existing thermostat. Smart thermostat installation is only possible where there is an existing thermostat and adequate WiFi is necessary at the install location.
What if I have multiple thermostats in my home?
If you have multiple thermostats in your home, a smart thermostat can replace any or all of them. You don't need to replace all of your current thermostats. Existing thermostats will continue controlling your system just like they always have. We recommend installing the smart thermostat in your primary living area.
Peace of Mind Guarantee
HelloTech is committed to your complete satisfaction with our service. If you're not 100% happy, we'll do whatever it takes to make it right.
What our customers say
He was great! Installation was quick. And he was very friendly and helpful.
Yvette T.
San Francisco, CA
John was professional and courteous. Explained everything he was going. Well done.
Stewart H.
Austin, TX
He arrived right on time. I was very impressed with his understanding of the communication needed between the air handler and the new thermostat. He answered all of my questions in a way I could understand.
Tony W.
Miami, FL
Alfred was very helpful and fast. I added another service and he had no problem setting up that for me.
Yolanda V.
Clovis, CA
Zackery was amazing. He took the time to diagnose the problem and then fixed it. He listened to me instead of dismissing me.
Eric S.
Atlanta, GA
Carlos did a great job by resolving all issues we had with our device. He took extra steps beyond to help us. We really appreciate his business!
Vitaly K.
Alexandria, VA
He was great! Installation was quick. And he was very friendly and helpful.
Yvette T.
San Francisco, CA
John was professional and courteous. Explained everything he was going. Well done.
Stewart H.
Austin, TX
He arrived right on time. I was very impressed with his understanding of the communication needed between the air handler and the new thermostat. He answered all of my questions in a way I could understand.
Tony W.
Miami, FL
Alfred was very helpful and fast. I added another service and he had no problem setting up that for me.
Yolanda V.
Clovis, CA
Zackery was amazing. He took the time to diagnose the problem and then fixed it. He listened to me instead of dismissing me.
Eric S.
Atlanta, GA
Carlos did a great job by resolving all issues we had with our device. He took extra steps beyond to help us. We really appreciate his business!
Vitaly K.
Alexandria, VA
Ready to book your service?
https://www.hellotech.com/comcast/xfinity-smart-thermostat-installation